{"id":94,"date":"2023-03-07T23:09:39","date_gmt":"2023-03-07T23:09:39","guid":{"rendered":"https:\/\/erasmus.com.co\/?page_id=94"},"modified":"2026-09-10T23:26:17","modified_gmt":"2026-09-10T23:26:17","slug":"pqr","status":"publish","type":"page","link":"https:\/\/erasmuselectric.com.mx\/de\/pqr\/","title":{"rendered":"PQR"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"94\" class=\"elementor elementor-94\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f23bd2 e-flex e-con-boxed e-con e-parent\" data-id=\"0f23bd2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f81ee16 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f81ee16\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea93d9 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7ea93d9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formular<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1124130 elementor-widget elementor-widget-heading\" data-id=\"1124130\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Anfragen, Beschwerden und Reklamationen (PQR)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c235f37 elementor-widget elementor-widget-image\" data-id=\"c235f37\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"840\" src=\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png\" class=\"attachment-full size-full wp-image-9694\" alt=\"\" srcset=\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png 1920w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-300x131.png 300w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-1024x448.png 1024w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-768x336.png 768w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-1536x672.png 1536w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-18x8.png 18w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-600x263.png 600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c3e035 elementor-widget elementor-widget-heading\" data-id=\"8c3e035\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rechtlicher Rahmen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd0585 elementor-widget elementor-widget-text-editor\" data-id=\"cfd0585\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Antr\u00e4ge, Beschwerden und Reklamationen (PQR) werden gem\u00e4\u00df den geltenden gesetzlichen Bestimmungen bearbeitet.<br \/>Um die Vorschriften zum Thema <strong>Grundrecht auf Einreichung von Petitionen<\/strong>, k\u00f6nnen Sie die <strong>Rechtsgrundlage des Bundesgesetzes zum Verbraucherschutz<\/strong>:<br \/><br \/><a href=\"https:\/\/www.gob.mx\/profeco\/documentos\/tuviste-algun-problema-de-consumo?state=published\" target=\"_blank\" rel=\"noopener\"><strong>[Die Rechtsgrundlage ist das Bundesgesetz zum Verbraucherschutz]<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb08fc5 e-flex e-con-boxed e-con e-parent\" data-id=\"eb08fc5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8b17d9f e-con-full e-flex e-con e-child\" data-id=\"8b17d9f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f3515 elementor-widget elementor-widget-button\" data-id=\"16f3515\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PQR-Daten<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7131a1d elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"7131a1d\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;25&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"PQR\" aria-label=\"PQR\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"94\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7131a1d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQR - Erasmus Mexico\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"94\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_55302bd elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_55302bd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUnternehmen:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_55302bd]\" id=\"form-field-field_55302bd\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a52fc3e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a52fc3e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKontakt:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a52fc3e]\" id=\"form-field-field_a52fc3e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_10be3a0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_10be3a0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-Mail:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_10be3a0]\" id=\"form-field-field_10be3a0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKategorie\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Petici\u00f3n\">Petition<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Reklamation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Anspruch<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Anregung<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tArt des Verkaufs\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Venta\">Verkauf<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Calibraci\u00f3n\">Kalibrierung<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reparaci\u00f3n\">Reparatur<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Alquiler\">Vermietung<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNachricht\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Nachricht\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_c25d018 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_c25d018\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Lf2NgwqAAAAAOGwGv8vRGVTH66VsDKB2gpP87G7\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Senden Sie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"de\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a0658e e-flex e-con-boxed e-con e-parent\" data-id=\"9a0658e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae9d72d e-con-full e-flex e-con e-child\" data-id=\"ae9d72d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbfb767 elementor-widget elementor-widget-text-editor\" data-id=\"fbfb767\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Felder, die mit <span style=\"color: #ff0000;\">*<\/span> sind obligatorisch<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f46b3b elementor-widget elementor-widget-text-editor\" data-id=\"8f46b3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Kontaktieren Sie uns bei Anfragen, Beschwerden und\/oder Reklamationen<\/p><p><strong>Wir werden Ihre Anliegen innerhalb von h\u00f6chstens 5 Tagen und gem\u00e4\u00df dem vorgesehenen Verfahren beantworten.<br \/><\/strong><\/p><p>Unsere \u00d6ffnungszeiten: Montag bis Freitag von 8:00 a.m. - 18:00 Uhr<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>formulario Peticiones, Quejas y Reclamos (PQR) Marco normativo Las Peticiones, Quejas y Reclamos (PQR) ser\u00e1n atendidas de acuerdo con las disposiciones legales aplicables.Para consultar la normativa relacionada con el Derecho Fundamental de Petici\u00f3n, puede consultar la base regulatoria de la Ley Federal de Protecci\u00f3n al Consumidor: [Consultar base regulatoria es la Ley Federal de Protecci\u00f3n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PQR - Erasmus Mexico<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/erasmuselectric.com.mx\/de\/pqr\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PQR\" \/>\n<meta property=\"og:description\" content=\"formulario Peticiones, Quejas y Reclamos (PQR) Marco normativo Las Peticiones, Quejas y Reclamos (PQR) ser\u00e1n atendidas de acuerdo con las disposiciones legales aplicables.Para consultar la normativa relacionada con el Derecho Fundamental de Petici\u00f3n, puede consultar la base regulatoria de la Ley Federal de Protecci\u00f3n al Consumidor: [Consultar base regulatoria es la Ley Federal de Protecci\u00f3n [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/erasmuselectric.com.mx\/de\/pqr\/\" \/>\n<meta property=\"og:site_name\" content=\"Erasmus Mexico\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-10T23:26:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"840\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/erasmuselectric.com.mx\/pqr\/\",\"url\":\"https:\/\/erasmuselectric.com.mx\/pqr\/\",\"name\":\"PQR - Erasmus Mexico\",\"isPartOf\":{\"@id\":\"https:\/\/erasmuselectric.com.mx\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/erasmuselectric.com.mx\/pqr\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/erasmuselectric.com.mx\/pqr\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png\",\"datePublished\":\"2023-03-07T23:09:39+00:00\",\"dateModified\":\"2026-09-10T23:26:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/erasmuselectric.com.mx\/pqr\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/erasmuselectric.com.mx\/pqr\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/erasmuselectric.com.mx\/pqr\/#primaryimage\",\"url\":\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png\",\"contentUrl\":\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/erasmuselectric.com.mx\/pqr\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/erasmuselectric.com.mx\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"PQR\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/erasmuselectric.com.mx\/#website\",\"url\":\"https:\/\/erasmuselectric.com.mx\/\",\"name\":\"Erasmus Mexico\",\"description\":\"Ofrecemos productos y servicios de excelencia para el Sector Industrial\",\"publisher\":{\"@id\":\"https:\/\/erasmuselectric.com.mx\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/erasmuselectric.com.mx\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/erasmuselectric.com.mx\/#organization\",\"name\":\"Erasmus Mexico\",\"url\":\"https:\/\/erasmuselectric.com.mx\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/erasmuselectric.com.mx\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2025\/06\/cropped-logo_erasmus_electric_COLOR.png\",\"contentUrl\":\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2025\/06\/cropped-logo_erasmus_electric_COLOR.png\",\"width\":373,\"height\":100,\"caption\":\"Erasmus Mexico\"},\"image\":{\"@id\":\"https:\/\/erasmuselectric.com.mx\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"PQR - Erasmus Mexico","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/erasmuselectric.com.mx\/de\/pqr\/","og_locale":"de_DE","og_type":"article","og_title":"PQR","og_description":"formulario Peticiones, Quejas y Reclamos (PQR) Marco normativo Las Peticiones, Quejas y Reclamos (PQR) ser\u00e1n atendidas de acuerdo con las disposiciones legales aplicables.Para consultar la normativa relacionada con el Derecho Fundamental de Petici\u00f3n, puede consultar la base regulatoria de la Ley Federal de Protecci\u00f3n al Consumidor: [Consultar base regulatoria es la Ley Federal de Protecci\u00f3n [&hellip;]","og_url":"https:\/\/erasmuselectric.com.mx\/de\/pqr\/","og_site_name":"Erasmus Mexico","article_modified_time":"2026-09-10T23:26:17+00:00","og_image":[{"width":1920,"height":840,"url":"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"1\u00a0Minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/erasmuselectric.com.mx\/pqr\/","url":"https:\/\/erasmuselectric.com.mx\/pqr\/","name":"PQR - Erasmus Mexico","isPartOf":{"@id":"https:\/\/erasmuselectric.com.mx\/#website"},"primaryImageOfPage":{"@id":"https:\/\/erasmuselectric.com.mx\/pqr\/#primaryimage"},"image":{"@id":"https:\/\/erasmuselectric.com.mx\/pqr\/#primaryimage"},"thumbnailUrl":"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png","datePublished":"2023-03-07T23:09:39+00:00","dateModified":"2026-09-10T23:26:17+00:00","breadcrumb":{"@id":"https:\/\/erasmuselectric.com.mx\/pqr\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/erasmuselectric.com.mx\/pqr\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/erasmuselectric.com.mx\/pqr\/#primaryimage","url":"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png","contentUrl":"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png"},{"@type":"BreadcrumbList","@id":"https:\/\/erasmuselectric.com.mx\/pqr\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/erasmuselectric.com.mx\/"},{"@type":"ListItem","position":2,"name":"PQR"}]},{"@type":"WebSite","@id":"https:\/\/erasmuselectric.com.mx\/#website","url":"https:\/\/erasmuselectric.com.mx\/","name":"Erasmus Mexico","description":"Ofrecemos productos y servicios de excelencia para el Sector Industrial","publisher":{"@id":"https:\/\/erasmuselectric.com.mx\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/erasmuselectric.com.mx\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/erasmuselectric.com.mx\/#organization","name":"Erasmus Mexico","url":"https:\/\/erasmuselectric.com.mx\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/erasmuselectric.com.mx\/#\/schema\/logo\/image\/","url":"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2025\/06\/cropped-logo_erasmus_electric_COLOR.png","contentUrl":"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2025\/06\/cropped-logo_erasmus_electric_COLOR.png","width":373,"height":100,"caption":"Erasmus Mexico"},"image":{"@id":"https:\/\/erasmuselectric.com.mx\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/pages\/94","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/comments?post=94"}],"version-history":[{"count":10,"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/pages\/94\/revisions"}],"predecessor-version":[{"id":9790,"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/pages\/94\/revisions\/9790"}],"wp:attachment":[{"href":"https:\/\/erasmuselectric.com.mx\/de\/wp-json\/wp\/v2\/media?parent=94"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}