{"id":94,"date":"2023-03-07T23:09:39","date_gmt":"2023-03-07T23:09:39","guid":{"rendered":"https:\/\/erasmus.com.co\/?page_id=94"},"modified":"2026-09-10T23:26:17","modified_gmt":"2026-09-10T23:26:17","slug":"pqr","status":"publish","type":"page","link":"https:\/\/erasmuselectric.com.mx\/en\/pqr\/","title":{"rendered":"PQR"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"94\" class=\"elementor elementor-94\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f23bd2 e-flex e-con-boxed e-con e-parent\" data-id=\"0f23bd2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f81ee16 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f81ee16\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea93d9 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7ea93d9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">formulario<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1124130 elementor-widget elementor-widget-heading\" data-id=\"1124130\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Peticiones, Quejas y Reclamos (PQR)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c235f37 elementor-widget elementor-widget-image\" data-id=\"c235f37\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"840\" src=\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png\" class=\"attachment-full size-full wp-image-9694\" alt=\"\" srcset=\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png 1920w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-300x131.png 300w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-1024x448.png 1024w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-768x336.png 768w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-1536x672.png 1536w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-18x8.png 18w, https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S-600x263.png 600w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c3e035 elementor-widget elementor-widget-heading\" data-id=\"8c3e035\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Marco normativo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfd0585 elementor-widget elementor-widget-text-editor\" data-id=\"cfd0585\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las Peticiones, Quejas y Reclamos (PQR) ser\u00e1n atendidas de acuerdo con las disposiciones legales aplicables.<br \/>Para consultar la normativa relacionada con el <strong>Derecho Fundamental de Petici\u00f3n<\/strong>, puede consultar la <strong>base regulatoria de la Ley Federal de Protecci\u00f3n al Consumidor<\/strong>:<br \/><br \/><a href=\"https:\/\/www.gob.mx\/profeco\/documentos\/tuviste-algun-problema-de-consumo?state=published\" target=\"_blank\" rel=\"noopener\"><strong>[Consultar base regulatoria es la Ley Federal de Protecci\u00f3n al Consumidor]<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb08fc5 e-flex e-con-boxed e-con e-parent\" data-id=\"eb08fc5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8b17d9f e-con-full e-flex e-con e-child\" data-id=\"8b17d9f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16f3515 elementor-widget elementor-widget-button\" data-id=\"16f3515\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Datos del PQR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7131a1d elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"7131a1d\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;25&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"PQR\" aria-label=\"PQR\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"94\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"7131a1d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQR - Erasmus Mexico\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"94\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_55302bd elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_55302bd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmpresa:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_55302bd]\" id=\"form-field-field_55302bd\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a52fc3e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a52fc3e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContacto:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a52fc3e]\" id=\"form-field-field_a52fc3e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_10be3a0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_10be3a0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo El\u00e9ctronico:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_10be3a0]\" id=\"form-field-field_10be3a0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCategor\u00eda\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Petici\u00f3n\">Petici\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Sugerencia<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de Venta\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Venta\">Venta<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Calibraci\u00f3n\">Calibration<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reparaci\u00f3n\">Reparaci\u00f3n<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Alquiler\">Rental<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_c25d018 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_c25d018\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Lf2NgwqAAAAAOGwGv8vRGVTH66VsDKB2gpP87G7\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send to<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a0658e e-flex e-con-boxed e-con e-parent\" data-id=\"9a0658e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae9d72d e-con-full e-flex e-con e-child\" data-id=\"ae9d72d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbfb767 elementor-widget elementor-widget-text-editor\" data-id=\"fbfb767\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Los campos marcados con <span style=\"color: #ff0000;\">*<\/span> son obligatorios<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f46b3b elementor-widget elementor-widget-text-editor\" data-id=\"8f46b3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Cont\u00e1ctanos para realizar peticiones, quejas y\/o reclamos<\/p><p><strong>Responderemos a sus inquietudes en un termino, no mayor a 5 d\u00edas y seg\u00fan procedimiento.<br \/><\/strong><\/p><p>Our Hours of Operation: Monday through Friday from 8:00 a.m. - 6:00 p.m.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>formulario Peticiones, Quejas y Reclamos (PQR) Marco normativo Las Peticiones, Quejas y Reclamos (PQR) ser\u00e1n atendidas de acuerdo con las disposiciones legales aplicables.Para consultar la normativa relacionada con el Derecho Fundamental de Petici\u00f3n, puede consultar la base regulatoria de la Ley Federal de Protecci\u00f3n al Consumidor: [Consultar base regulatoria es la Ley Federal de Protecci\u00f3n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PQR - Erasmus Mexico<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/erasmuselectric.com.mx\/en\/pqr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PQR\" \/>\n<meta property=\"og:description\" content=\"formulario Peticiones, Quejas y Reclamos (PQR) Marco normativo Las Peticiones, Quejas y Reclamos (PQR) ser\u00e1n atendidas de acuerdo con las disposiciones legales aplicables.Para consultar la normativa relacionada con el Derecho Fundamental de Petici\u00f3n, puede consultar la base regulatoria de la Ley Federal de Protecci\u00f3n al Consumidor: [Consultar base regulatoria es la Ley Federal de Protecci\u00f3n [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/erasmuselectric.com.mx\/en\/pqr\/\" \/>\n<meta property=\"og:site_name\" content=\"Erasmus Mexico\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-10T23:26:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/erasmuselectric.com.mx\/wp-content\/uploads\/sites\/25\/2026\/07\/GRAFICO-PQRs-ERASMUS-S.A.S.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"840\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta 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