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Requests, Complaints, and Claims (PQR)
Regulatory Framework
Requests, Complaints, and Claims (PQR) will be handled in accordance with applicable legal provisions.
To view the regulations related to the Fundamental Right to Petition, you can consult the regulatory framework of the Federal Consumer Protection Act:
[The regulatory basis is the Federal Consumer Protection Act]
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Contact us to submit requests, complaints, and/or claims
We will respond to your inquiries within a maximum of 5 days, in accordance with our procedures.
Our Hours of Operation: Monday through Friday from 8:00 a.m. - 6:00 p.m.